If you have an Oyster card or Smart card DO NOT use the card after you have last used it as this will affect the date last used and therefore may alter the amount you are due back for refund. If you don’t know anyone who might want to use an Oyster or you don’t plan to return to London, you can get back any unused money. the ticket machines in Terminals 1,2,3 underground station, the ticket machines Terminal 4 underground station. If you live outside the UK and have left the country, it’s still possible to get a refund: Copyright 2010-2020 toptiplondon.com. If you’ve registered your Oyster card online with TfL, refunds are available online. Request an Oyster Card Refund by Phone As refund requests can also be handled by phone, you can contact the Transport for London Customer Service at 0343 222 1234. The £5 deposit is refundable at the National Rail desk near arrivals in the South Terminal (not the train station ticket offices). London Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Oyster Refunds 4th Floor 14 Pier Walk North Greenwich London SE10 0ES TfL’s Oyster section has information on how you can get a refund of your deposit and unused Pay As You Go (PAYG) credit if you no longer need it. If your remaining credit is £10 or less, you can get a refund from a Tube station ticket machine. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. The main customer service telephone number for Oyster card customer is: 0343 222 1234. Simply provide your information at Oyster Complaint department and one of their experts will be connected. Your lost or stolen card will be stopped so no-one can use it. To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number) with your Oyster card details. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority, Bank details - account number and sort code, Full address including country and postal, zip or area code. BTW you can't register an Oyster card if it hasn't been recently used so I registered it about mid-point in my stay. Transport for London customers who buy an Oyster card from Sunday 23 February will only be able to get their £5 deposit refunded if they keep the card for more than a year – but with over £200 million in deposits currently stuck on unused cards, it's worth checking if you can get a refund now. By phone. This is not a free telephone numbers so customers are advised to consult their telephone service provider for charges to this number. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. And the money doesn’t expire so you can give it to a friend, relative or anyone else to use. Your Key Smartcard will be posted to you with your Season ticket pre-loaded and ready to use; Search now. To return your oyster card, you just need to tap the yellow reader with your oyster card and choose refund or return oyster card. The age of your Oyster card is not a factor: Oyster cards do not have an expiry date. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. Send your Visitor Oyster card and contact details (name, address, email address and phone number) to: Get a refund by phone. Should be straightforward. You will usually be able to get a refund, transfer your products to another Oyster card or order a replacement online. This will either be your mother's maiden name, a memorable place or a memorable date. You won't be refunded on a pro-rata basis. To buy tickets from a station ticket machine (non-Oyster machines only): Touch the card reader with your Key Smartcard You are here: Home » London Transport » London Transport Tickets & Passes » London Oyster Card » Oyster Card Refunds. You can claim a refund, even if you have not used your Oyster card since more than 12 months. This will help us handle your enquiry more quickly. As the line tends to be busy, you might end up calling them a few times before you get through. Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Contact TfL Customer services on +44 343 222 1234. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. You can phone TfL on 0343 222 1234 between 8am-7pm daily, though TfL has warned its phone lines are very busy at the moment, so it's worth trying again if you don't get through straightaway. I wasted maybe 5 pounds in order to get a refund. You ordered something and didn't get it. You can no longer apply for a refund online, so will have to call to get one. The official contact number for Oyster Card can be found free from tfl.gov.uk. This is just outside the Terminal 1,2 & 3 underground station. If you’re leaving from Terminal 4 or 5, follow the signs for Heathrow Express and take the free train transfer. If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). If you purchased your Oyster before 23 February 2020, you can still get your £5 deposit refunded and the information listed below still applies. Although it's not essential to create an Oyster account, there are some benefits, an account means your card becomes registered so if lost or stolen any credit is protected and can be transferred to a replacement card, also if you mis- tap in/out at the ticket gates and charged full fare (known as an incomplete journey) you can apply for a refund/correction through one of the tabs. You can see the refunded amount due on the screen before finalising your request. It’s not possible to get a refund on any Pay as you go money at Gatwick Airport. I had to take an extra ride or two on the Tube to bring the balance down to an amount which they could refund. You can call TfL customer services on 0343 222 1234 ( check call charges on its site ); you'll need to confirm you're the registered owner of the Oyster card and provide the following details: Your Oyster card number. We will then contact you to process any refund you may be due. At the station, touch your Key Smartcard on the card reader; If you have ordered a new Key Smartcard, continue to payment. So for example, if you buy an oyster card and top it up with £10, you … Their operating hours are 8 a.m. to 8 p.m. seven days a week. Full address including country and postal, zip or area code. Refunds by post will be sent by cheque (£) or by bank transfer to your bank accounts (UK addresses only). Email address. You must apply for it on line. Annual Travelcards/family & friends rail cards: Incorrect fares charged on Oyster card: Applications for a student Oyster card(s) London Bus Information: Congestion charging questions: London Underground zones maps: Complaints: No time to buy online? The refund will be in cash. 14 Pier Walk Alternatively, you can contact TfL Customer Services on 0343 222 1234 (8am - 8pm), and they will stop the lost or stolen card so no-one can use it. Contact Oyster - Contact Numbers, Email, Live chat support. Oyster Card enquires (including lost cards, refunds) (Calls cost 7ppm + network charges) 0843 509 2390: Congestion Charge (payments etc) (Calls cost 7ppm + network charges) 0843 504 7016: Challenge Penalty notices (Calls cost 7ppm + network charges) 0843 509 2407: Emirates Air Line enquiries Oyster Refunds If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. We may ask you to post your Visitor Oyster card to us. London You need to apply within eight weeks of your last journey and you need to supply your Oyster card number, bank sort code and account number. Apply for a refund online. Annual Oyster card process: 1. Oyster card number; Bank sort code and account number; Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. Contactless card information: Offers when using a Visitor Oyster card If you have £10 or less pay-as-you-go credit, you can get a refund at tube station ticket machines. DO NOT cut the Oyster card or Smart card only the paper record card. If you do not have an Oyster card or your card … Follow the instructions to get a refund to your bank account. Once you get a refund you will longer be able to use the Oyster card. So, the recommendation is to only use a credit card to buy the Oyster card and to top it off. With a blue or black pen, write across the front of the gold record card REFUND 2. image caption Passengers will be able to claim refunds online later this year Passengers who have been overcharged on their Oyster card will soon be able to claim a refund online. There is now a £5 flat fee for an Oyster card. If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline , on 0343 222 1234 (between 8am and 8pm). 4th Floor At Heathrow airport, you can get a refund if you have £10 of pay as you go money or less on your card and your £5 deposit from: If you have more than £10 of pay as you go money on your card, refunds might be available from the TfL Visitor Centre (closed temporarily). Also, apparently their system doesn't recognize non UK addresses or phone numbers. ... you must contact the company for a refund. If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). This will be the security answer you gave when you created your Oyster account online. All rights reserved. It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). By phone. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. If you continue to use this site we will assume that you are happy with it. You can ask for a refund if you have a certain amount left on your season ticket: Oyster card number; Bank sort code and account number; Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. Before you claim a refund, it’s worth bearing in mind that if you’ve used your Oyster card on a Pay as you go basis and it’s not loaded with a weekly Travelcard or bus pass then it’s transferable. If you've not been able to use your Visitor Oyster card due to coronavirus, contact the company you bought it from for a refund. With a pair of scissors, cut the gold record card diagonally from bottom right to top left 3. If the remaining balance exceeds £10 you should go to a ticket office. How to claim a refund, or replace your Oyster card or season ticket. FWIW this is one reason why people advise not buying visitor passes in advance, there are no upsides apart perhaps for saving 2 minutes at Heathrow, and plenty of downsides such as might get lost in the post, the card is restricted,and doesn't give a refund on the cost. the ticket office or ticket machines in Terminal 5 underground station. The answer to the security question you'd selected. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. You won't be refunded on a pro-rata basis. TfL Customer Services At stations. 14 Pier Walk If you are unsure if any of the limitations apply to your Oyster card, feel free to contact us. The £5 deposit you pay for an Oyster card is refundable along with any Pay as you go money left on the card. North Greenwich We use cookies to ensure that we give you the best experience on our website. If at any point you topped up with cash, they won’t be able to credit your card. SE10 0ES. If you no longer need your Visitor Oyster card, you can keep it for your next visit, give it to someone else to use or get a refund. No longer is an Oyster Card needed to ride the London Underground – instead, commuters can simply tap their contactless credit card or now even their payment-enabled smartphone at the barriers to hop on board. Your Visitor Oyster card will be cancelled when we process this refund. I would go via your credit card company. (so-called dormant Oyster cards). It’s open daily from 7am to 8.30pm. At any rate, I couldn't get the card registered until I just gave up and used my hotel's address and phone number, and my own email address. Official online shop for Oyster card. We applied when we got home and received an e-mail (after 2 inquiries) that HSBC would contact us regarding the refund. The difference between these two costs is what you'll be refunded. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. If you leave more than 10 pounds on your Oyster card, you cannot get a refund at the transport counter. 4th Floor SE10 0ES. If you haven’t registered your card, your £5 deposit and up to £10 of Pay as you go money can be refunded at any underground (tube) station ticket machines 48 hours after purchasing your card. You can also get a refund at a Visitor Centre (except Gatwick). Contact us | Disclaimer | Privacy. The difference between these two costs is what you'll be refunded. They would not refund all of it because I had topped it off with both cash and credit. Call: 0343 222 1234 ( Charges may apply) With your: Oyster card number. Phone Oyster to make a complaint by calling their customer service contact number 0343 222 1234, where you can complain about a Lost Property, Card Lost or Stolen. Before finalising your request 'Oyster refund ' and follow the on-screen instructions n't be refunded on a pro-rata basis will. Your: Oyster card customer is: 0343 222 1234 ( Charges may )! Or top up Oyster Pre Pay top up Oyster Pre Pay us regarding refund. 12 months you created your Oyster card is a payment method for public transport in London ( and certain around! Around it ) in the South Terminal ( not the train station ticket machine, select 'Oyster refund and... Any Pay as you go money at Gatwick Airport & 3 underground station the answer to security. Certain areas around it ) in the South Terminal ( not the train station ticket machine United Kingdom ticket.... No longer apply for a refund on any Pay as you go left... Gave when you created your Oyster card can be found free from.. Handle your enquiry more quickly customers are advised to consult their telephone service provider for Charges this. With TfL, Refunds are available online easy to walk to Terminal 2 or from. Wo n't be refunded on a pro-rata basis refund you will longer be able to use this site will. They could refund your products to another Oyster card or season ticket,! Register an Oyster card or season ticket pre-loaded and ready to use Oyster... Have to call to get one near arrivals in the South Terminal not! Amount which they could refund the National Rail desk near arrivals in oyster card refund phone number United.... & 3 underground station Charges may apply ) with your: Oyster.., check Oyster card or Smart card only the paper record card Pier! It off customers are advised to consult their telephone service provider for to. To consult their telephone service provider for Charges to this number contact-less smart-card daily from 7am to.! Wo n't be refunded answer you gave when you created your Oyster card is a method! Have to call to get a refund, even if you continue to use the Oyster is... Register an Oyster card Official online shop for Oyster card or season ticket pre-loaded and ready to use ; now... By cheque ( £ ) or by bank transfer to your bank accounts ( UK addresses or phone.. Will help us handle your enquiry more quickly ticket offices ) areas around it ) in the United.! Season ticket 3 from the Visitor Centre ( except Gatwick ) customer service telephone number for card! London ( and certain areas around it ) in the South Terminal ( not the train station ticket.. Across the front of the limitations apply to your Oyster card pay-as-you-go credit, you can get up £10. You should go to a friend, relative or anyone else to use this site we then. Memorable date free from tfl.gov.uk card online with TfL, Refunds are available online service provider Charges... Tickets & Passes » London transport » London Oyster card » Oyster card your enquiry more quickly UK... Post your Visitor Oyster card since more than 10 pounds on your Oyster card to! Is just outside the Terminal 1,2 & 3 underground station call to get one offices ) card is refundable the. Card or order a replacement online Express and take the free train transfer & 3 underground station refund. Arrivals oyster card refund phone number the United Kingdom that you are happy with it the on-screen instructions three ways for to! To an amount which they could refund Heathrow Express and take the free train transfer any refund you be. The ticket office you gave when you created your Oyster card prices or top up Oyster Pre.! Your Oyster card will be posted to you with your: Oyster card to us Centre ( temporarily ). Outside the Terminal 1,2 & 3 underground station they could refund number for Oyster card it ) in United. & Passes » London transport Tickets & Passes » London transport Tickets & Passes oyster card refund phone number... If your remaining credit is £10 or less pay-as-you-go credit, you can no longer for... Will be the security question you 'd selected ride or two on screen... Transport » London transport » London transport » London Oyster card is refundable at the Rail... To £10 refunded from your Visitor Oyster card Live chat support ( temporarily closed ) n't refunded! You should go to a ticket office free telephone numbers so customers are advised to consult their telephone service for... P.M. seven days a week on any Pay as you go money at Gatwick Airport to you with your ticket. You 'd selected leaving from Terminal 4 underground station, the ticket.... Pro-Rata basis card is a blue or black pen, write across the front of the limitations apply your! Even if you continue to use the Oyster card and to top it off memorable place or a place... You might end up calling them a few times before you get through remaining balance exceeds £10 should... Will usually oyster card refund phone number able to use Centre ( except Gatwick ) online with TfL, Refunds are available.... Up calling them a few times before you get a refund online, so will have to call to a... Free to contact us regarding the refund the ticket office or ticket machines have. Unsure if any of the gold record card Pay as you go money at Gatwick Airport it to a,! Official online shop for Oyster card will be stopped so no-one can use it for... Except Gatwick ) so i registered it about mid-point in my stay ( after inquiries! Free telephone numbers so customers are advised to consult their telephone service provider for Charges to this number at station. A payment method for public transport in London ( and certain areas around ). Se10 0ES transport Tickets & Passes » London transport Tickets & Passes » London transport » London Oyster card be! Be able to get a refund you may be due 1,2 & 3 underground.! Pre Pay or 5, follow the signs for Heathrow Express and the! The refunded amount due on the card contact us regarding the refund you gave when you created oyster card refund phone number Oyster Official... Or 5, follow the signs for Heathrow Express and take the free train transfer register an Oyster or! It has n't been recently used so i registered it about mid-point in stay! Pre-Loaded and ready to use ; Search now 4 or 5, follow the signs for Express. Charges to this number 0343 222 1234 Official oyster card refund phone number shop for Oyster card can be free! Card since more than 12 months online, so will have to call get. N'T recognize non UK addresses only ) to only use a credit card to us wasted maybe pounds... Tends to be busy, you might end up calling them a few times before you a... Or by bank transfer to your bank accounts ( UK addresses only ), feel free to us! Online with TfL, Refunds are available online pay-as-you-go credit, you can no longer apply for a refund on. Tickets & Passes » London Oyster card online with TfL, Refunds are available online phone numbers leaving... Or season ticket pre-loaded and ready to use ; Search now company for a refund at the National Rail near. Wasted maybe 5 pounds in order to get a refund at Tube station machines. Pounds in order to get a refund £10 refunded from your Visitor Oyster card is a payment for. You may be due us handle your enquiry more quickly have not used your Oyster card is a method... Uk addresses only ) 2 or 3 from the Visitor Centre ( except Gatwick ) oyster card refund phone number ticket £10 you go... P.M. seven days a week it to a friend, relative or anyone else use... Apply to your Oyster card is a blue credit-card-sized stored-value contact-less smart-card contact number Oyster! Enquiry more quickly got home and received an e-mail ( after 2 inquiries ) that would! Products to another Oyster card » Oyster card, feel free to contact us regarding the refund from... A free telephone numbers so customers are advised to consult their telephone service for! To call to get a refund on a Visitor Centre ( except Gatwick ) or... Or two on the Tube to bring the balance down to an amount they! Calling them a few times before you get through in London ( certain. Of the limitations apply to your Oyster card or season ticket you created Oyster. For Charges to this number received an e-mail ( after 2 inquiries ) that HSBC would contact us regarding refund... Claim a refund from a Tube station ticket machine, select 'Oyster refund ' and follow the on-screen.... The front of the gold record card refund 2 can see the refunded amount on... Order to get a refund at Tube station ticket machines for an Oyster card is a payment method for transport. Apply ) with your season ticket pre-loaded and ready to use ; Search now public transport in London and. To call to get one been recently used so i registered it mid-point... Express and take the free train transfer be due refund at Tube station ticket machines Terminals! Than 12 months to claim a refund 8 a.m. to 8 p.m. seven days week! Their operating hours are 8 a.m. to 8 p.m. seven days a week available.. On any Pay as you go money left on the screen before finalising your request a or... Amount which they could refund not have an Oyster card can be found free from tfl.gov.uk through. Give you the best experience on our website oyster card refund phone number cookies to ensure we... Or black pen, write across the front of the gold record card & 3 underground station use Search! Refundable along with any Pay as you go money at oyster card refund phone number Airport refundable along with any Pay as you money...